Shipping & Service Delivery Policy
Last updated: Oct 28, 2026
1. Overview
Madain Al-Omran does not sell or ship physical products. We are a real estate services company based in Amman, Jordan, and everything we offer is a professional service delivered by our team.
Because no goods are dispatched, no shipping, courier or delivery charges apply to any payment made through madain-alomran.com. This policy explains how and when our services are delivered after you book or pay for them.
2. Services Covered
This policy applies to all services offered on our website, including:
- Buying and selling properties
- Real estate marketing
- Ongoing commercial activities
- Installments management
- Property management, consultation and related advisory services
3. How Services Are Delivered
Our services are delivered directly by our team through one or more of the following channels:
- In person at our office in Amman, at the property, or at an agreed meeting location
- By phone or video call for consultations and follow-ups
- By email for proposals, reports, marketing materials and other documents
- Through our client portal or mobile app, where applicable
The delivery method for each service is agreed with you before work begins.
4. Delivery Timeframes and Confirmation
Once your payment is received, you will get a confirmation by email or phone within 1–2 business days. A member of our team will then contact you to schedule the service.
Timeframes depend on the type of service and are agreed with you in advance. Ongoing services, such as property marketing or installments management, are delivered over the period stated in your agreement.
Our business days are Sunday to Thursday, excluding public holidays in Jordan.
5. Documents and Paperwork
Contracts, invoices, receipts, reports and other documents related to your service are sent electronically to the email address you provide.
If an original signed document is required, you can collect it from our office in Amman. Where you ask us to send original documents by courier, we will arrange it at your request and tell you any courier cost before sending.
6. Shipping Charges
No shipping or delivery fees are charged on any service purchased through our website. The amount you pay covers the service only, as shown on your invoice or agreement.
7. Service Area
Our services are provided mainly in Jordan and in the markets where we manage projects. Clients outside these areas can be served remotely by phone, video call and email. On-site services outside Jordan are arranged case by case.
8. Delays and Issues
If we cannot deliver a service on the agreed date, we will contact you as soon as possible to reschedule. If you have not heard from us within 2 business days of your payment, please contact us using the details below.
9. Refunds, Changes and Contact
Cancellations and refunds are handled under our Refund Policy. We may update this policy from time to time; the latest version will always be posted on this page.
For any questions about this policy, contact us:
- Email: info@madain-alomran.com
- Phone: +962-797007063
- Office: Amman, Jordan
